INFORMATION & FAQS
WHEN IS IT?
SPRING BANK HOLIDAY WEEKEND
From Friday 24th May - Sunday 26th May 2019
(Camping is from midday Friday to 2pm on Monday)
WHERE IS IT?
Severn End Country Estate, Hanley Castle, Worcestershire
Use Postcode WR8 0BJ then follow signs onto the site
NOT TRAVELLING BY CAR?
The closest station to the festival is Malvern. Full timetable details will be released closer to the time.
Full details will be released closer to the event.
FREQUENTLY ASKED QUESTIONS...
FOOD & DRINK...
WHAT CAN I EAT?
We will have a wide range of independent stalls on site offering cuisine from across the globe. A full list of traders will be available soon (around April).
ARE THERE BARS ON SITE?
Yes, we have bars on site serving draught, wines and spirits.
WILL THE PRICES BE EXTORTIONATE?
No, we will be keeping our prices in-line with the national festival averages, no £6/£7 a pint shocks!
CAN I BRING MY OWN DRINK?
Yes, you can bring alcohol into the campsite but in moderation. If you bring an excessive amount in you may be deemed a disruption to your fellow campers so a sensible amount is recommended.
CAN I TAKE DRINK INTO THE ARENA?
No, alcoholic drinks or opened/broken seal soft drinks/bottles are not permitted in the arena.
CAN I TAKE FOOD OR A PICNIC INTO THE ARENA?
No food is allowed to be taken into the arena.
VOLUNTEERS & STEWARDS
HOW CAN I APPLY TO BE PART OF THE TEAM?
Simply send us a short e-mail to with a little bit about yourself and a recent photo
WHEN WILL I RECEIVE MY TICKETS IN THE POST?
We do not post tickets out. All our tickets are sent via e-mail and are e-tickets.
HELP, I CAN'T FIND MY TICKET!
Don't panic, we have a full record of tickets and can send you another out at any time if you request it. Simply use the contact form on this website or email us at If you are unsure about what you have purchased,you can log back on to your TicketQuick account at any time to view your order history and re-print 'proof of purchases' with order details on.
I'VE CHANGED MY MIND, CAN I GET A REFUND?
Unfortunately, all tickets are non-refundable and non-transferable.
HELP, I THINK I'VE BOUGHT A TICKET FOR SUNSHINE FESTIVAL AND NOT MELLO FESTIVAL?
Email us as soon as possible and we'll see what we can do.
HOW DO I BUY A KIDS TICKET?
Kids 12 & under do not need to purchase a ticket. Kids will be issued a free wristband when you exchange your tickets for yours at the box office on site.
DO YOU OFFER FREE CARERS TICKETS?
We currently don't have a concessionary policy in place for Mello Festival.